DVA 2019 Client Satisfaction Survey

“The Department of Veterans’ Affairs (DVA) is currently preparing for 2019 Client Satisfaction Survey, which will be held in June/July this year.

The survey seeks to understand how clients feel about their interactions with DVA, and how we can improve the way we provide services and support to veterans and their families. Understanding the experiences of our clients and capturing feedback is critical during this period of change, which is why DVA has committed to conducting the Client Satisfaction Survey on an annual basis.

ORIMA Research, an independent market research company, will conduct the survey on DVA’s behalf, and will ensure the collection of statistically robust and objective data.

Clients selected as part of the sample group, will receive a letter in the first instance, explaining the survey process and how to opt out of the survey if they do not wish to participate. As per 2018, approximately 3,000 clients will be contacted by ORIMA Research to respond to the telephone survey. The survey calls generally take approximately 20 minutes to complete.

All information will be collected and stored in accordance with the Australian Privacy Principles and the Privacy Act 1988 (Cth). Answers given by participants are completely confidential and any personal details which may identify participants in any way, will not be passed to DVA. Answers will not in any way affect benefits or services which participants are entitled to from DVA.

Information about the survey can be found on DVA’s website. If you have any questions please email us at [email protected], or call the general enquires line on 1800 555 254.

I encourage you and your members to participate in this survey as DVA values your views and feedback as we work to transform to put veterans and their families at the centre of our business.

Yours sincerely,”

download 2019 05 01T085359.455

Liz Cosson AM CSC

Secretary
Department of Veterans’ Affairs

Joint Media Release – Support for our Veterans and their Families

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 “The Coalition will boost support for veterans and their   families as part of a $63.2 million suite of initiatives to   create Veterans’ Wellbeing Centres across the country,   deliver job opportunities and secure health and housing   services for the future.
 We will invest $30 million in a network of six new   Veterans’ Wellbeing Centres that will bring together the   key services for our veterans and their families.
The new Centres will integrate government and non-government support for Australians who have served in our Defence Forces with local health services community organisations, advocacy and wellbeing support. They will partner with ex-service organisations and state and territory governments across Australia.

Our government has a strong track record delivering services and support to our veterans and their families. We understand the role that ex-service organisations play in supporting veterans after their service has concluded.
In order to support them to deliver those services, we want to help more organisations find more veterans meaningful civilian jobs. That’s why we will also invest $16.2 million to support organisations including Soldier On, Team Rubicon and State Branches of the RSL. Along with other ex-service organisations, these groups will also be able to use the new Veterans’ Wellbeing Centres to deliver their services.

We know how important exercise physiology and physiotherapy are for Totally and Permanently Incapacitated (TPI) veterans so we will deliver an extra $17 million to exempt them from the new ‘Treatment Cycle’ requirements that were due to commence on 1 July 2019, allowing TPI veterans to continue to access these important allied health services under existing arrangements.

A re-elected Morrison Government will also make it easier for veterans to access the Defence Home Ownership Assistance Scheme. We will extend the time for eligible veterans to access the program from two to five years after they complete their ADF service. This will allow veterans and their families more time to settle their affairs and find a home once their service has been completed.
We will also extend eligibility to the Defence Service Homes Insurance Scheme to allow any current or former ADF member who has at least one day of service to access home building insurance through the Scheme. That means veterans can access more competitively priced home building insurance, particularly in disaster prone areas, which will lower the cost of living for veterans and their families, particularly in northern Australia.

The Coalition has introduced legislation to create an Australian Veterans’ Covenant, which, in partnership with the ex-service community, will formally recognise the unique nature of military service and acknowledge and honour the service and sacrifice of our service personnel.

We also understand it is important our veterans are appropriately recognised by the community and businesses, even when they’re not wearing their medals and uniforms. That’s why we’ve launched the Australian Veterans’ Card and Lapel Pin, so veterans can be appropriately recognised, including by businesses who want to offer special discounts and offers to veterans.

The Coalition’s plan to put our veterans and their families first builds on an extensive record of support for veterans:
 – The record $11 billion we deliver to support 280,000 veterans and their families each year
 – Extending access to the DVA Gold Card for civilian medical teams in the Vietnam War
 – $500 million we’ve committed to reform the Department of Veterans Affairs to better meet the needs of veterans and their families
 – $100 million we invested in the Sir John Monash Centre in France
 – $498 million committed over the next nine years to redevelop the Australian War Memorial and allow the Memorial to display more of their collection and proudly tell the stories from recent years in Afghanistan, Iraq, the Solomon Islands and East Timor.
 – Delivering our $1.4 billion in fairer indexation for military superannuants.
 – Supporting Kookaburra Kids to help the children of veterans affected by mental illness.
 – Cutting waiting times for claims through the Department and streamlining the process through the new MyService system

Only the Coalition can be trusted to deliver for veterans and their families.”

Wednesday 24 April 2019

New funding provided for establishment of Veterans’ Wellbeing Centres

The Coalition government has promised to invest $30 million into the creation of Veterans’ Wellbeing Centres that it says will bring together the key services for veterans and their families.

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The establishment of the centres is part of a $63.2 million series of initiatives that will help deliver job opportunities for veterans across the country, as well as securing health and housing services.

The new centres will integrate government and non-government support for Australians who have serviced in the Defence Force, partnering with ex-service organisations and state and territory governments.

It comes alongside a host of other promises offered by the Coalition, including:

$16.2 million investment to support organisations including Soldier On, Team Rubicon and state branches of the RSL;

$17 million investment to exempt totally and permanently incapacitated (TPI) veterans from the new ‘treatment cycle’ requirements that were due to commence in July;

Extend the time offered for eligible veterans to access the Defence Home Ownership Assistance Scheme from two to five years after completing ADF service; and

Extend eligibility to the Defence Service Homes Insurance Scheme to allow current or former ADF members to access home building insurance

“Our government has a strong track record delivering services and support to our veterans and their families. We understand the role that ex-service organisations play in supporting veterans after their service has concluded,” a joint release from Prime Minister Scott Morrison, and Minister for Veterans’ Affairs Darren Chester said.

RARA QLD – eNews 2/2019 April

RARA Queensland’s eNews replaces the previously printed Newsletter “The Spirit”. This is the second quarterly edition.

Enjoy the Read

Media Statement – ADSO Policy Objectives 2019-2022

The Alliance of Defence Service Organisation (ADSO) welcomes the opportunity to announce its core Policy Objectives as a timely reminder to those seeking election to the 46th Parliament of Australia that the veterans’ community, speaking largely with a single voice, continues to seek redress of a series of key grievances, many of which have been outstanding for far too long.

Some issues have been the subjects of unfulfilled promises, not the least of which includes the inability to provide Australia’s most disabled Veterans and their families with an adequate standard of living.

kel

In commenting on the Objectives and encouraging all sides of politics to find legislative ways to redress each issue in turn, ADSO’s National Spokesman, Kel Ryan, wished to acknowledge that the Government, with the Opposition’s support, had taken action on a long-held key Objective, namely to legislate an Australian Military (Veterans) Covenant that gives formal recognition to the Unique Nature of Military Service. The Covenant has passed in the House of Representatives. Senators in the next parliament will have the honour of debating the important Bill and giving effect to it in law.

ADSO also wishes to support the outstanding initiatives that established ‘The Oasis Townsville’, a long-held aspiration of the Townsville ESO Community to have a single hub to which all veterans and their families could go, to be then referred out to the services available from the other ESOs in the area. The ‘Oasis’ is a model concept that could in whole, or in part, be replicated in other parts of Australia. ADSO wishes to congratulate all involved.
The Oasis is reflective of the collaboration that is possible between Ex-Service Organisations to help each other to achieve outcomes for a common cause; to have a shared focus on supporting serving and ex-serving members of the Australian Defence Force; to make the lives of these men, women and their families better, healthier, happier and more rewarding.
16th April 2019

ADSO comprises:
The Defence Force Welfare Association (DFWA), Naval Association of Australia (NAA), RAAF Association (RAAFA), Royal Australian Regiment Corporation (RARC), Australian Special Air Service Association (ASASA), the Australian Federation of Totally and Permanently Incapacitated Ex-Service Men and Women (TPI Fed), the Fleet Air Arm Association of Australia (FAAAA), Partners of Veterans Association of Australia (PVA), Royal Australian Armoured Corps Corporation (RAACC), the National Malaya & Borneo Veterans Association Australia (NMBVAA), Defence Reserves Association (DRA), Australian Gulf War Veterans Association, Australian Commando Association (ACA), the War Widows Guild of Australia (WWG), Military Police Association Australia (MPAA), the Australian Army Apprentices Association (AAAA), the Women Veterans Network Australia (WVNA) and the Combat Support Association (CSA).

Australian Defence Veterans’ Covenant

To prepare for the launch of the Australian Defence Veterans’ Covenant, you are now able to apply for all components of the Covenant, including the Veteran Card, lapel pin and oath, on MyService.

The Covenant serves to recognise the unique nature of military service and the contribution of Defence families. For more information about the Covenant visit the DVA website.

I do not have a Veteran Card…
Log on to your MyService Account, select ‘Apply for the Australian Defence Veterans’ Covenant’ and follow the prompts to apply for your Veteran Card, lapel pin and oath.

I recently applied for the new Veteran Card…
Log in to your MyService account, select ‘Apply for the Australian Defence Veterans’ Covenant’ and follow the prompts to apply for your lapel pin and oath.

I have an old DVA white or gold card…
Log on to your MyService Account, select ‘Apply for the Australian Defence Veterans’ Covenant’ and follow the prompts to apply for your lapel pin and oath.
You will receive the new-look Veteran Card when your current card expires.

I am a Reservist, however, I am not eligible for a Veteran Card…
Although you are not eligible for a Veteran Card, you can still receive the lapel pin and oath. To apply, log on to MyService, select ‘Apply for the Australian Defence Veterans’ Covenant’ and follow the prompts to apply for your lapel pin and oath.

Need help with myGov or using DVA’s online services? Call us!
myGov support line: 13 23 07
DVA General Enquiry Line: 1800 555 254


A Salute to the Space Age Florence Nightingales

I decided to let all of you take a rest from my cluttering scribbles and thus moved to into hospital for a short stay of five weeks, before I managed to escape via a tunnel I had dug with a stolen spoon. It was a good time to reflect on all those yesterday’s and how fortunate I was to have been born is such a lucky country as ours.

Mid the sick,  be they old and young and from all walks of life, there was always the grin, the humour  and respect for each other and often a humorous tale from yesterday. Above all was the highest regard and admiration we had for the staff, from the youngest of  the cleaners to the seniors within the medical profession.   Many of the teams were nurses, always at the front line, so to speak. They were constantly exposed to an environment of pain and suffering. Often was their soothing reassurance to someone in fear of the unknown.

Thus this short  note below was sent to their office, hopefully to be seen by all of them.

                                        THANK YOU

“It is close to my escape and it would be very remiss of me not to thank all of you for your tireless dedication and valued assistance in my rehabilitation.

There were so many wonderful qualities which all of you demonstrated in the course of your duties; they included tolerance, patience, cheerfulness, sense of purpose and many more.

The challenges you set were so appropriate, and in a short time the achievement of personal goals became addictive.

All of you deserve recognition for recovering those from illness and injuries then preparing health, mind and confidence for each and every patient’s tomorrows.

For my experience , all I can say is thank you.

My immense respect and admiration to each and every one of you.”

George Mansford – March 2019
Prisoner, Cell 6, Level 2

A SALUTE TO SPACE AGE NIGHTINGALES

“The magic lantern still burns bright”

          Nightingales so busy in towns and the outback far away
Where “I need help” is a common plea heard every day
Blood tests, sutures and injections are a few of many tasks
Always a reassuring smile when a patient asks

If you whirred back in time to a war long ago
You would find a weary angel at Balaclava, nursing to and fro
Guided by a flickering lantern in dark crowded tents for sick and dying Young and old, stricken by wounds, fever, misery, pain and heavy sighing

I know naught of Florence’s dreams for all those tomorrows
Yet history records her crusades to counter pain and sorrow
Always was the pride of her noble profession no matter when or where
She became a bible of discipline, team work, respect and care

New deeds are added to her path of never ending footprints every day
She endured with strong heart and clear sense of purpose in many ways Sleep sound, Florence;  those who follow will use your true compass well
In today’s army of mercy, your lamp burns bright for disciples with tales to tell

“Space age nurses standing tall have answered the call”

George Mansford – March 2019

Media Release – Community and Peer Program to Help Vulnerable Australian Veterans

FOLLOWING the success of a two-year Community and Peer Pilot in Townsville, Open Arms – Veterans & Families Counselling will now roll-out their Community and Peer Program across Australia, Minister for Veterans’ Affairs Darren Chester said today.

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“The Government is putting veterans and their families first and is committed to ensuring that they have access to the mental health support they need,” Mr Chester said.

“The primary aim of the Townsville Community and Peer Pilot was to enhance the management of complex and high-risk clients in the region, particularly vulnerable individuals considered to be at risk of suicide.

“The Pilot demonstrated that ‘lived experience’ mental health peer workers within Open Arms could enhance the management of vulnerable clients.

“Some veterans are reluctant to reach out for help because they are unable to get over the stigma of seeking professional mental health treatment.

“Peers often have a good understanding of the challenges and issues they face, and can help provide a bridge between the veteran community and professional mental health support.

“Rolling out the Community and Peer Program across Australia will provide a new pathway for clients who were previously unlikely to consider accessing or being referred to Open Arms services.

Mr Patrick McGurrin, Chief Executive of Townsville Private Hospital, said “peer support can connect with vulnerable individuals on a more personal level than traditional mental health support programs. This can result in more timely and comprehensive care being provided by specialist mental health services to those in need”.

The Community and Peer program also assists individuals and families who are currently accessing Open Arms services to connect to other services and initiatives in the veteran community. The Open Arms Peers also support a regional peer network coordinating mentoring and training for other peers working with the veteran community.

The Community and Peer Program will be rolling out to all states and territories throughout 2019.

Read More about the Community and Peer Program: visit the Open Arms website.

27 February 2019

Health News – When a thirst might be dangerous

In the heat of summer, it can take as little as 30 minutes to become dehydrated. But it’s not just the heat that can dry you out.

Air-conditioning or even just sitting in front of a fan for extended periods can do the job of dehydrating you just as quickly.

Dehydration can be subtle, but it can turn into a serious health concern. While there are many opinions on how much water you need to drink on average each day to stay properly hydrated, different hydration requirements among people will vary. However, making sure you drink at least a few glasses of water each day should help to stave off the effects of dehydration.

From minor symptoms such as having trouble concentrating, thirst and a dry mouth, to more serious concerns such as nausea, headaches, heat stroke and fever, dehydration affects people in different ways. Dehydration can become so bad that you can land in hospital.

So, how can you tell if you’re dehydrated? Here are nine signs to look out for:

  1. Increased thirst and a dry sticky mouth
  2. Tiredness, confusion and anger
  3. Dry eyes and blurred vision
  4.  Headaches, dizziness and disorientation
  5. Cramping
  6. Not sweating
  7.  Dark-coloured urine
  8. Fever
  9. Dry skin

READ MORE

Tips:
Plain water is good for you, but experts recommend a combination of water, electrolytes and sodium to stay properly hydrated.

If you’re in the sun for too long, or exercise a little too strenuously, it’s important to know that you can still overheat, no matter how much water you drink.

Operation Comapss | #CheckYourMates

https://www.opcompass.org.au/

CONNECT to others

Make the time to meet with mates, especially those you haven’t seen in a while. Connecting can be a simple as a phone call, fishing, a game of golf, morning tea, or a meal together. “Let’s catch up for a coffee or beer!” “Let’s catch up for a coffee or beer!

YARN to listen

Start the conversation to allow mates to open up about how they’ve been travelling – the key is to listen and not judge. The best way to start this process is a simple “How have you been?”

MOTIVATE to act

The last step is in some respects the most important, encouraging action and offering support to any mate you think might need it. This step can include connecting your mates with professional services.