DVA – 2018 Client Satisfaction Survey

The Department of Veterans’ Affairs (DVA) is preparing fits Client Satisfaction Survey (CSS), to collect information about clients experience interacting with DVA to help identify ways to improve its services.

The  Survey seeks the views of around 3,000 veterans and dependants who are currently receiving services from DVA. ORIMA Research, an independent market research company, is conducting the survey on DVA’s behalf.

Those selected to participate in the survey will receive a letter in July advising them about the survey and instructions on how to opt out of the survey for people not wanting to participate. An ORIMA  survey interviewer  will telephone between late July and the end of August 2018 to conduct the survey, which should take about 20 minutes to complete.

All information will be collected and stored in accordance with the Australian Privacy Principles and the Privacy Act 1988 (Cth). Answers given by participants will be completely confidential and any personal details which may identify participants will not be passed to DVA. Answers will not affect any benefits or services which participants receive from DVA, or to which they may become entitled in the future. If they wish, participants can discontinue the survey at any time.

Information about the survey can be found on DVA’s website w.dva.gov.au/survey.  Any questions email [email protected], or call the general enquiry line on 133 254.