DVA 2019 Client Satisfaction Survey

“The Department of Veterans’ Affairs (DVA) is currently preparing for 2019 Client Satisfaction Survey, which will be held in June/July this year.

The survey seeks to understand how clients feel about their interactions with DVA, and how we can improve the way we provide services and support to veterans and their families. Understanding the experiences of our clients and capturing feedback is critical during this period of change, which is why DVA has committed to conducting the Client Satisfaction Survey on an annual basis.

ORIMA Research, an independent market research company, will conduct the survey on DVA’s behalf, and will ensure the collection of statistically robust and objective data.

Clients selected as part of the sample group, will receive a letter in the first instance, explaining the survey process and how to opt out of the survey if they do not wish to participate. As per 2018, approximately 3,000 clients will be contacted by ORIMA Research to respond to the telephone survey. The survey calls generally take approximately 20 minutes to complete.

All information will be collected and stored in accordance with the Australian Privacy Principles and the Privacy Act 1988 (Cth). Answers given by participants are completely confidential and any personal details which may identify participants in any way, will not be passed to DVA. Answers will not in any way affect benefits or services which participants are entitled to from DVA.

Information about the survey can be found on DVA’s website. If you have any questions please email us at [email protected], or call the general enquires line on 1800 555 254.

I encourage you and your members to participate in this survey as DVA values your views and feedback as we work to transform to put veterans and their families at the centre of our business.

Yours sincerely,”

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Liz Cosson AM CSC

Secretary
Department of Veterans’ Affairs

Joint Media Release – Support for our Veterans and their Families

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 “The Coalition will boost support for veterans and their   families as part of a $63.2 million suite of initiatives to   create Veterans’ Wellbeing Centres across the country,   deliver job opportunities and secure health and housing   services for the future.
 We will invest $30 million in a network of six new   Veterans’ Wellbeing Centres that will bring together the   key services for our veterans and their families.
The new Centres will integrate government and non-government support for Australians who have served in our Defence Forces with local health services community organisations, advocacy and wellbeing support. They will partner with ex-service organisations and state and territory governments across Australia.

Our government has a strong track record delivering services and support to our veterans and their families. We understand the role that ex-service organisations play in supporting veterans after their service has concluded.
In order to support them to deliver those services, we want to help more organisations find more veterans meaningful civilian jobs. That’s why we will also invest $16.2 million to support organisations including Soldier On, Team Rubicon and State Branches of the RSL. Along with other ex-service organisations, these groups will also be able to use the new Veterans’ Wellbeing Centres to deliver their services.

We know how important exercise physiology and physiotherapy are for Totally and Permanently Incapacitated (TPI) veterans so we will deliver an extra $17 million to exempt them from the new ‘Treatment Cycle’ requirements that were due to commence on 1 July 2019, allowing TPI veterans to continue to access these important allied health services under existing arrangements.

A re-elected Morrison Government will also make it easier for veterans to access the Defence Home Ownership Assistance Scheme. We will extend the time for eligible veterans to access the program from two to five years after they complete their ADF service. This will allow veterans and their families more time to settle their affairs and find a home once their service has been completed.
We will also extend eligibility to the Defence Service Homes Insurance Scheme to allow any current or former ADF member who has at least one day of service to access home building insurance through the Scheme. That means veterans can access more competitively priced home building insurance, particularly in disaster prone areas, which will lower the cost of living for veterans and their families, particularly in northern Australia.

The Coalition has introduced legislation to create an Australian Veterans’ Covenant, which, in partnership with the ex-service community, will formally recognise the unique nature of military service and acknowledge and honour the service and sacrifice of our service personnel.

We also understand it is important our veterans are appropriately recognised by the community and businesses, even when they’re not wearing their medals and uniforms. That’s why we’ve launched the Australian Veterans’ Card and Lapel Pin, so veterans can be appropriately recognised, including by businesses who want to offer special discounts and offers to veterans.

The Coalition’s plan to put our veterans and their families first builds on an extensive record of support for veterans:
 – The record $11 billion we deliver to support 280,000 veterans and their families each year
 – Extending access to the DVA Gold Card for civilian medical teams in the Vietnam War
 – $500 million we’ve committed to reform the Department of Veterans Affairs to better meet the needs of veterans and their families
 – $100 million we invested in the Sir John Monash Centre in France
 – $498 million committed over the next nine years to redevelop the Australian War Memorial and allow the Memorial to display more of their collection and proudly tell the stories from recent years in Afghanistan, Iraq, the Solomon Islands and East Timor.
 – Delivering our $1.4 billion in fairer indexation for military superannuants.
 – Supporting Kookaburra Kids to help the children of veterans affected by mental illness.
 – Cutting waiting times for claims through the Department and streamlining the process through the new MyService system

Only the Coalition can be trusted to deliver for veterans and their families.”

Wednesday 24 April 2019

New funding provided for establishment of Veterans’ Wellbeing Centres

The Coalition government has promised to invest $30 million into the creation of Veterans’ Wellbeing Centres that it says will bring together the key services for veterans and their families.

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The establishment of the centres is part of a $63.2 million series of initiatives that will help deliver job opportunities for veterans across the country, as well as securing health and housing services.

The new centres will integrate government and non-government support for Australians who have serviced in the Defence Force, partnering with ex-service organisations and state and territory governments.

It comes alongside a host of other promises offered by the Coalition, including:

$16.2 million investment to support organisations including Soldier On, Team Rubicon and state branches of the RSL;

$17 million investment to exempt totally and permanently incapacitated (TPI) veterans from the new ‘treatment cycle’ requirements that were due to commence in July;

Extend the time offered for eligible veterans to access the Defence Home Ownership Assistance Scheme from two to five years after completing ADF service; and

Extend eligibility to the Defence Service Homes Insurance Scheme to allow current or former ADF members to access home building insurance

“Our government has a strong track record delivering services and support to our veterans and their families. We understand the role that ex-service organisations play in supporting veterans after their service has concluded,” a joint release from Prime Minister Scott Morrison, and Minister for Veterans’ Affairs Darren Chester said.

ADSO Media Release – ADSO Policy Objectives 2019-2022

The Alliance of Defence Service Organisation (ADSO) welcomes the opportunity to announce its core Policy Objectives as a timely reminder to those seeking election to the 46th Parliament of Australia.

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A significant portion of the veterans’ community, speaking largely with a single voice, continues to seek redress of a series of key issues, many of which have been outstanding for too long.
Some issues have been the subject of unfulfilled promises, not the least of which includes providing Australia’s most disabled Veterans and their families with an adequate standard of living.

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In commenting on the Objectives and encouraging all sides of politics to find legislative ways to redress each issue in turn, ADSO’s National Spokesman, Kel Ryan, wished to acknowledge that the Government, with the Labor Opposition’s support, had taken action on a long-held key Objective, namely to legislate an Australian Military (Veterans) Covenant that gives formal recognition to the Unique Nature of Military Service. The Covenant will be an early item of business for Senators in the next parliament to debate and give effect to it in law.

ADSO also wished to acknowledge the recent veterans’ policy announcements made by both the Government and the Opposition. The bi-partisan approach to an independent inquiry into the administration of the DFRDB commutation arrangements is particularly welcomed. As the Commonwealth Ombudsman will chair the inquiry, we recommend that as many of the issues as possible plaguing the DFRDB scheme from its outset be addressed by the Ombudsman, irrespective of the restrictive Terms of Reference. Those affected by the scheme have long-held the view that, while fair indexation was an abiding issue that must be fixed, there were equally other aspects of the scheme that should be remedied. The illogical and inappropriate use of out-of-date 1962-vintage life tables is but one.

Glaringly omitted from the policy statements by both the Government and the Opposition is recognition of the immensity of the advocacy and welfare work, and the vital role the wider ex-service community plays in support of veterans and their families. That includes the 18-member strong ADSO entity that speaks with one voice, Without exception, they are all not only volunteer-based but lack completely any financial help beyond the meagre amounts available to each Association separately under the DVA Grant-in Aid scheme. And yet ADSO with its vast veterans membership base, missed completely any mention in policy announcements that it too would be supported along with other service providers.
ADSO calls on both sides of politics to acknowledge the contribution of ADSO by funding it for the work it performs on behalf of Government and DVA, and the broad Australian veterans community.

29th April 2019

Opinion – When Australia Punched Above its Weight


ONE hundred years ago in Paris, the victorious allies were negotiating a treaty to formalise the armistice declared on November 11, 1918. The Little Digger, PM Billy Hughes defended our diggers’ sacrifice.


PM Billy Hughes with Aussie Diggers

READ MORE

Poem – Of God and Soldiers

Many would say that this poem is a true reflection of how God and Soldiers are valued today:


Yet this poem was written nearly 400 years ago by Francis Quarles in his Divine Fancies (1632) ‘Of Common Devotion’

Media Statement – ADSO Policy Objectives 2019-2022

The Alliance of Defence Service Organisation (ADSO) welcomes the opportunity to announce its core Policy Objectives as a timely reminder to those seeking election to the 46th Parliament of Australia that the veterans’ community, speaking largely with a single voice, continues to seek redress of a series of key grievances, many of which have been outstanding for far too long.

Some issues have been the subjects of unfulfilled promises, not the least of which includes the inability to provide Australia’s most disabled Veterans and their families with an adequate standard of living.

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In commenting on the Objectives and encouraging all sides of politics to find legislative ways to redress each issue in turn, ADSO’s National Spokesman, Kel Ryan, wished to acknowledge that the Government, with the Opposition’s support, had taken action on a long-held key Objective, namely to legislate an Australian Military (Veterans) Covenant that gives formal recognition to the Unique Nature of Military Service. The Covenant has passed in the House of Representatives. Senators in the next parliament will have the honour of debating the important Bill and giving effect to it in law.

ADSO also wishes to support the outstanding initiatives that established ‘The Oasis Townsville’, a long-held aspiration of the Townsville ESO Community to have a single hub to which all veterans and their families could go, to be then referred out to the services available from the other ESOs in the area. The ‘Oasis’ is a model concept that could in whole, or in part, be replicated in other parts of Australia. ADSO wishes to congratulate all involved.
The Oasis is reflective of the collaboration that is possible between Ex-Service Organisations to help each other to achieve outcomes for a common cause; to have a shared focus on supporting serving and ex-serving members of the Australian Defence Force; to make the lives of these men, women and their families better, healthier, happier and more rewarding.
16th April 2019

ADSO comprises:
The Defence Force Welfare Association (DFWA), Naval Association of Australia (NAA), RAAF Association (RAAFA), Royal Australian Regiment Corporation (RARC), Australian Special Air Service Association (ASASA), the Australian Federation of Totally and Permanently Incapacitated Ex-Service Men and Women (TPI Fed), the Fleet Air Arm Association of Australia (FAAAA), Partners of Veterans Association of Australia (PVA), Royal Australian Armoured Corps Corporation (RAACC), the National Malaya & Borneo Veterans Association Australia (NMBVAA), Defence Reserves Association (DRA), Australian Gulf War Veterans Association, Australian Commando Association (ACA), the War Widows Guild of Australia (WWG), Military Police Association Australia (MPAA), the Australian Army Apprentices Association (AAAA), the Women Veterans Network Australia (WVNA) and the Combat Support Association (CSA).

Federal Election 2019 – ADSO Policy Objectives

We’re back and ready for action.
At Election time the Government, all Parties and Pollies are accountable to the Australian people for their past performance and we veterans individually assess the impact of their election policies on our Family and the Nation’s future prosperity. The lead up to the Election is the time when Interest Groups such as ADSO have the best opportunity to be heard and listened to and to influence the Parties’ Veterans’ policies.

The Vietnam Veterans Association of Australia’s motto “Honour the dead but fight like hell for the Living”, truly reflects Australia’s paramount national interests in relation to military service: honouring the dead by commemorating their service and caring for the well-being of veterans and their families.
The Nation’s Promise to veterans as stated by PM Billy Hughes in 1917: “We say to them – ‘You go and fight, and when you come back we will look after your welfare’ ….we have entered into a bargain with the soldier, and we must keep it!”, is a non-discretionary obligation.
That commitment, which led to the national obligation to maintain for veterans and their families care and a reasonable standard of living, has been broken in certain areas by successive Governments.

ADSO – A REMINDER
ADSO is an active representative voice for our Australian Defence Family to the Australian Parliament and the Australian people. We advocate to Governments for the well-being of our Defence Family and protection of its service entitlements. We are a non-partisan Alliance of most major ex-service organisations. We lobby the Government, its appropriate Ministers and political parties to achieve our objectives. 
Our Canberra lobby team has direct access to the DVA Minister through quarterly meetings with him and staff on topical issues and importantly we are represented by eight of ADSO’s members on DVA’s National Consultative Framework and its constituent forums (ESO Round Table (ESORT)National Aged and Community Care Forum (NACCF)Operational Working Party (OWP) and Younger Veterans — Contemporary Needs Forum (YVF). It is a formal consultative structure designed to facilitate effective communication between the veteran and ex-service community, the Repatriation and Military Rehabilitation and Compensation Commissions, and the Department of Veterans’ Affairs (DVA). It gives us the opportunity to highlight DVA policy and process problems and seek remedies. Have a look at what they discuss at their quarterly meetings.
And we respond to all Government inquiries related to veterans’ issues with researched submissions and attend related public hearings and inquiries to address them.
Major submissions in the past few years have been:
• 2019 – The Productivity Commission Inquiry into DVA – ADSO Submission March 2019 and ADSO Submission July 2018.
• 2016 – Senate Inquiry into Veterans Suicides – ADSO Submission dated 7 Oct 2016; supplementary submission dated 11 Oct 2016.

ADSO intends to become an Incorporated entity this year to give it greater strength, governance and opportunities.

ADSO’s MAJOR POLICY OBJECTIVES – 2019 Election and Beyond

Download ADSO Policy Objectives PDF

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 They will be released by our national spokesperson Kel Ryan in Townsville tomorrow Tue 16th April 2019.

WE NEED YOUR HELP – HERE’S HOW
To be successful we need your support. Even though these objectives may have no benefit to you personally NOW, they do to others of our Defence Family such as the:
• 235,000 military superannuants administered by the Government protected Commonwealth Superannuation Corporation (CSC);
• 110,000 MSBS members who have preserved benefits that are poorly indexed and not receivable until their notional retiring age and not portable to another complying Superannuation Fund;
• DFRDB Superannuants who commuted;
•  Widows whose reversionary payment is unfair;
• 27,000 TPIs whose disability payments have been severely eroded;
• 90,000 veterans whose disability payments have been eroded, and
• 290,000 DVA clients.
We hope that being part of our Family you will be supportive in whatever way you can.

Regardless of the election result we will be promoting our issues to all the newly elected MPs/Senators through our Advocates in Canberra and our Action Groups in the electorates by offering our support to brief them on veterans’ matters.

There is no doubt that using direct action tactics especially with social media is effective in promoting our issues. Please share our activities with your family and friends on Facebook, twitter or other social media.

Join Us. If you have not yet joined us, then please  subscribe to receive our free Updates and/or volunteer to join your local electorate Action Group Team or become an Advisor. As an Advisor you can assist us with your experience and expertise in a particular Campaign policy objective, such as arketing,public relations, media, investigative journalism, superannuation, legal, health, information services and technology, accounting, financial planning, sales, etc.

Add On. If you already subscribe to receive our Updates, then please consider increasing your involvement by volunteering to join your local electorate Action Group Team or becoming an Advisor.

Stay InformedKeep up to date with the Fair Go Campaign

Donating to Fund the Campaign

We are all unpaid volunteers and are motivated by the need to protect and care for our Defence Family. We fund our Campaign solely by donations from our supporters. If you can, please make a donation. Every donation, no matter how small, will make a big impact on our ability to get our message into the community. It will help pay for our promotions and promotional material (posters, Fact Sheet handouts etc), professional advice and administrative expenses. We are fortunate that many of our supporters provide their professional advice free. Thanks for your donation.

THANK YOU AUSTRALIA FOR YOUR SUPPORT IN PROTECTING THE PROTECTORS
UNITED WE SUCCEED, DIVIDED WE FAIL


Ted Chitham & Alf Jaugietis
Co-Directors ADSO Fair Go Campaign
15 April 2019

RCB Update 2/2019

A big shout out and thanks to our supporters for your generous donations to our RCB Legal Fighting Fund. The result is very encouraging – every little counts and as is said in the song from little things big things grow.

You all know that over 12 years our RCB Review Group’s representations to the Government of the day, via its Defence Department and its Ministers, have been rejected for reasons that we challenged as being false and misleading. We contend that our evidence reveals that a deception has been perpetrated to disguise the true nature of RCB’s deployment, thereby denying the troops access to eligible repatriation and other entitlements. Further, our numerous requests to meet with the Ministers’ decision recommending staff have been ignored until Minister Chester’s infamous 26th November 2018 “clayton’s meeting” in Canberra. See our Update 1/2019

Since then the Minister has greeted our requests for an independent of government judicial inquiry with SILENCE.

We have now contracted with a solicitor/barrister specialising in administrative law to give us a legal opinion on our evidence to: firstly, support an action against the Commonwealth in the matter of its non-recognition of RCB service as warlike; and secondly, support an action against breaches of ministerial, ministerial and defence staff advisors’ codes of ethics and conduct.

We expect to receive the legal opinions very soon and certainly before the Federal election. Those legal opinions will determine our future actions, either in a legal court and/or the court of public opinion. As an example of the latter action read the DFRDB Commutation Issue below and note our request to Minister Chester here

Defence Force Retirement & Death Benefit – Commutation issue – A Summary

 It is worth noting that  Minister Chester’s decision to appoint an independent examination of this matter was decided three days before the ABC TV 7.30 Report publicly “blew the whistle” on  a subject that  DFWA and ADSO have made numerous representations over many years to Governments without success. (Sounds familiar Guys?)

The Minister’s latest decision is an example of the power of the national media to influence the Government especially when an election is at hand.

What needs watching is the Minister’s determination of what is an independent body. If it is not external to Government then the issue remains within the Government’s “loop of self-protection” and cannot be acceptable.

RCB – Where to from Here?

We wait for the legal opinions before deciding further action.

In the meantime we prepare our chosen national media source and our own national social media campaign, and brief certain influential sitting party politicians and election candidates including the cross benchers in both Houses before the Election.

Encourage more donations from our supporters, friends and family: look upon the donation as an investment.

Thanks all for your support, suggestions, comments and donations: they are greatly appreciated. I can assure you all of the outstanding dedication of the RCBRG that remains resolute in it’s determination to pursue our claim beyond the Parliament.

Prior Planning, Persistence, Patience and Perseverance Prevents Poor Performance

Robert Cross
RCB Service 1973, 1974/75, 1982
RCB Group Leader
Date: 10/04/2019

DVA Better Access for Veterans and their Families

The Department of Veterans’ Affairs is working closely with the veteran community to make sure we are designing MyService to best suit your needs and preferences.

It is with thanks to feedback from MyService users, that we have recently updated the claims page to display all claims in a single view, rather than a drop-down menu. This will make it easier for you to navigate the claims process and find the information you need quicker.

Log on to your MyService account now to experience the change for yourself.

Log onto MyService now